Privacy Policy

Information we may collect

Depending on how you use the Bottle Logistics app, we may collect the following categories of information:

• Your name, phone number, email address, and profile details.
• Collection point or business details such as outlet name, contact persons, service area, and address information.
• Location information when needed to help identify, verify, or navigate to a collection point or pickup location.
• Photos or documents you choose to upload for verification, onboarding, or service support.
• Payment and payout details needed to support approved collection or partner transactions.
• Operational activity such as pickup requests, deliveries, collection records, product quantities, and support interactions.

How we use information

• To create and manage user accounts.
• To schedule, confirm, and support bottle collection and field collection activities.
• To identify collection points, contacts, routes, and service history.
• To process approved payments, reimbursements, or related financial records.
• To respond to questions, complaints, onboarding requests, and service issues.
• To improve service planning, safety, reliability, and fraud prevention.
• To comply with legal, tax, audit, and regulatory obligations.

Permissions and device access

The app may request access to certain device features only when they support a user action or service workflow.

• Location access may be used to help confirm pickup points, guide field operations, or improve route accuracy.
• Camera or photo access may be used when you choose to capture or upload images for verification or service records.
• Internet access is required for account sign-in, syncing information, and using core service features.

You can manage device permissions in your phone settings, although turning them off may limit parts of the service.

When we may share information

• With Bottle Logistics teams and approved partners who need the information to deliver services.
• With payment, finance, or verification partners where needed to support lawful transactions.
• With regulators, auditors, or public authorities when required by law or valid legal process.
• With professional advisers or service providers who support operations under appropriate confidentiality obligations.

We do not sell personal information to third parties for general advertising purposes.

How long we keep information

We keep information only for as long as it is reasonably needed for service delivery, record keeping, dispute resolution, fraud prevention, or compliance with legal obligations. Retention periods may vary depending on the type of information and the role of the user or collection point.

Your choices and rights

• You may ask us to correct inaccurate personal information.
• You may ask questions about how your information is used.
• You may stop using the app at any time, subject to any open service, payment, or compliance requirements.
• You may request help through our support channels if you need assistance with your data.

Children's privacy

The Bottle Logistics mobile app is intended for users involved in approved operational, collection, or partner workflows. It is not designed for children to use independently.

Policy updates

We may update this privacy policy from time to time to reflect service changes, legal requirements, or improvements to the user experience. The “Last updated” date at the top of this page shows the current published version.